GrowBPO
As a company, when you have a new task to complete, would you rather hire a person offshore at lower costs to perform this task or try to utilise a tool that can successfully complete the task with the use of artificial intelligence (AI)?
In many situations, the human touch cannot be replaced. If the task is better suited to a human, you may then decide if you hire someone offshore instead. Outsourcing remains a popular strategy for companies seeking to improve efficiency, reduce costs, and expand their capabilities but how is this decision affected by the recent surge in the use of AI-based tools and services?
As companies look to optimize their operations and increase productivity, the use of AI has become increasingly popular. While AI has numerous benefits, it's important to consider the value of human expertise in certain areas of the workplace.
Employees (whether in-house or offshore) bring a range of unique qualities and skills to the workplace, including empathy, creativity, and emotional intelligence. In customer-facing roles, such as customer service, employees can provide better assistance to customers. In creative fields such as design, advertising, and marketing, humans have a unique ability to think creatively and come up with innovative solutions to problems.
On the other hand, AI can be particularly useful for tasks such as data analysis, quality control, and repetitive, routine work. AI can process vast amounts of data quickly and accurately, identifying patterns and insights that may not be apparent to humans. Automating routine tasks with AI can free up employees to focus on more strategic work, improving productivity and reducing the risk of burnout. AI can also be useful for detecting defects and anomalies in products and processes, leading to improved product quality and customer satisfaction.
By balancing the benefits of hiring people with the benefits of AI, companies can optimize their operations and achieve increased productivity and overall success. Ultimately, the decision of whether or not to have the human touch or use AI for the task will depend on the specific needs and goals of the company.
· Customer service and support: Humans are better-equipped to handle complex customer queries and complaints, show empathy and compassion, and build a personal connection with customers.
· Creative tasks: Humans have a unique ability to think creatively and come up with innovative solutions to problems. This is especially important in fields such as design, advertising, and marketing.
· Leadership and mentoring: People have the emotional intelligence and interpersonal skills required to lead and mentor teams, develop talent, and build a culture of trust and collaboration.
· Unpredictable situations: Humans are better-suited to handle unpredictable situations, such as emergencies and natural disasters. They can think on their feet and adapt quickly to changing circumstances.
· Data analysis and processing: AI can analyse vast amounts of data quickly and accurately, identifying patterns and trends that humans might miss.
· Repetitive and routine tasks: AI can automate repetitive and mundane tasks, freeing up humans to focus on more complex and creative work.
· Quality control and monitoring: AI can identify defects and anomalies in products and processes, leading to improved product quality and customer satisfaction.
· Forecasting and prediction: AI can analyse data to make predictions about future trends and events, helping businesses make more informed decisions.
- Outsourcing has become a popular strategy for companies seeking to improve their efficiency, reduce costs, and expand their capabilities.
- Both humans and AI have certain benefits when looking to utilise them to maximise a company’s strategy.
- Humans tend to be better suited for customer service, sales, creative tasks and leadership roles.
- AI can be extremely useful when analysing data, completing repetitive tasks, quality control as well as forecasting.
- Consider all aspects, including time and cost of implementation, and consult with an offshoring specialist to help you assess all possible solutions.
If a human is what your task requires, and the implementation lead time/cost of an AI solution is too long/high, using an outsourcing specialist may be your best option.
Reach out to us here if you have any questions or if you are interested in a free consultation.